Maintenance Service

We will provide flexible maintenance service according to your requirement

Choose the Perfect Plan

Ticket Support

  • Remote Support
  • On Site Support
  • Replace Parts
  • Recovery

Annual Maintenance

  • Remote Support
  • On Site Support with optimized SLA
  • Replace Parts
  • Recovery

Outsource Service

  • Dispatch stationed engineer
  • Remote Support
  • Flexible Working Hours
  • Replace Parts
  • Recovery

Project Example

IT engineer shall conduct daily operation check and trouble shooting, so it is possible to reduce your staffs’ burden and concentrate your primary business. Skills of client’s IT staffs can be improved by undergoing the training, provided and conducted by MAE IT engineer. 

【Support Plan】

  • 1 Year Contract
  • 5 days a week working time

【Daily Task】

  • Daily operation check of IT system inside your office and monitoring the network
  • Manage the server log and check the capacity of HDD
  • Windows security patch update
  • Renewal of virus pattern files and check virus’ infection
  • Any other work related to IT

【Trouble Shooting】

  • Troubleshoot when it happens
  • Coordination with vendor and MAE engineer
  • Recover work when Server is down
  • Remove Computer Virus

Support Structure ▼